Effective: 1 May 2026 · Last updated: 8 May 2026
Capitalised terms used in these Terms have the meaning given to them in these Terms or, where not defined, the meaning ordinarily given to them in Singapore. "Platform" means the Smart City Eats websites, ordering applications and related services. "Partner Restaurant" means a food brand or restaurant whose menu is made available for order through the Platform. "Content" means text, photographs, menus, prices, descriptions, logos and other material made available through the Platform. "User", "You" or "Your" means the individual using the Platform and, where the individual is acting for a company, that company. If there is any inconsistency between the English version of these Terms and any translation, the English version prevails.
These Terms take effect on the earlier of (a) the date you first access or use the Platform and (b) the date you create an account, and continue until terminated in accordance with these Terms.
We may modify the Platform — including features, layout, available Partner Restaurants and Content — at any time, with or without notice to you. We may also update these Terms from time to time. We will let you know that the Terms have changed by posting the updated version on the Platform or by sending notice through the Platform. Updates take effect once posted or once notice has been given. If you do not agree with a change, you may stop using the Platform; continued use after a change has taken effect means you accept the updated Terms.
The Platform is intended for use by businesses and their authorised employees and contractors in Singapore. You must be at least 18 years old to use the Platform. If you are using the Platform on behalf of a company, you confirm that you have authority to bind that company to these Terms.
Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive and non-transferable right to access and use the Platform for your own internal business purposes — that is, to browse Partner Restaurants, place and manage orders, and use related features we make available. Any other use of the Platform requires our prior written consent.
Unless we say otherwise, Content is owned by us, our Partner Restaurants or our other licensors. Content is provided for your information only. While we ask Partner Restaurants to keep their menus, dish descriptions, prices, photographs, allergen information and dietary labels accurate and current, we do not independently check or verify it and we do not guarantee that any Content is complete, accurate or up to date. You are responsible for assessing whether any Content is suitable for your purposes before relying on it.
The Platform may make available, link to or integrate with services provided by other companies (for example payment processors, mapping providers, analytics tools or single sign-on providers). Your use of those services is subject to their own terms, which apply in addition to these Terms. Where there is a conflict between these Terms and a third-party service's terms in relation to that service, the third-party terms control for that service only.
Either you or Smart City Eats may terminate these Terms at any time on notice to the other. On termination: (a) all rights granted to you under these Terms end; and (b) you must stop using the Platform. Sections that by their nature should survive termination — including Definitions, Termination, Suspension, Platform Technology, Ownership, Representations and Warranties, Indemnity, Limitation of Liability, Data Privacy, Feedback, Disputes, Governing Law and Jurisdiction, Notices and General — will continue to apply.
Without limiting our right to terminate, we may suspend your access to the Platform or any part of the Platform, with or without notice, if we reasonably believe that you have breached, or are likely to breach, these Terms or any applicable law, or where we consider, acting reasonably, that suspension is necessary to protect the Platform, our team, our Partner Restaurants or other users. You agree not to create a new account or use the Platform if your access has previously been suspended or terminated.
The Platform, the underlying software, databases, source code, designs and infrastructure (together, the "Technology") contain valuable proprietary information of Smart City Eats and our licensors. You will not, and will not permit any third party to:
Although you can place orders through the Platform, Smart City Eats is not the producer or seller of the food. When you place an order, Smart City Eats acts as a commercial agent on behalf of that Partner Restaurant to facilitate, process and conclude the order. Each order therefore forms a contract for the supply of food between you and the relevant Partner Restaurant. We coordinate the delivery on the Partner Restaurant's behalf, but we do not control how the Partner Restaurant prepares, packages or labels the food. Partner Restaurants may describe items as halal, vegetarian, vegan, healthy or otherwise; we do not independently verify those descriptions or whether the Partner Restaurant complies with applicable laws or industry standards. If anyone consuming the food has a food allergy or strict dietary requirement, you should contact us in advance and check directly with the Partner Restaurant before ordering.
You may need to create an account to use certain features. When you do, you must provide accurate, current and complete information, keep your login credentials confidential, and let us know promptly if you suspect any unauthorised use. Each set of credentials is for use by one person. We may change or deactivate your credentials if we reasonably believe that doing so is necessary to protect the Platform.
You must not use the Platform to: engage in fraudulent or unlawful activity; promote a competing service or collect competitive intelligence; upload material that infringes another person's rights or that is defamatory, obscene, threatening or otherwise objectionable; disclose another person's personal information; impersonate any person or organisation; create multiple accounts to abuse promotions; or interfere with the operation of the Platform.
By placing an order, you authorise us (or our payment processor) to charge the payment method you select, or to invoice your company in line with any commercial arrangement we have agreed in writing. Payment is collected by Smart City Eats on behalf of the relevant Partner Restaurant in our capacity as commercial agent. Payment processing is handled by third-party providers and is subject to their own terms and security practices.
If something goes wrong with an order — for example items are missing, incorrect or arrive in unsatisfactory condition — please let us know promptly. Refunds are ultimately subject to the relevant Partner Restaurant's policy.
The Platform coordinates delivery either by our own delivery team or by approved third-party couriers. The delivery team will notify you on arrival and leave the order at the agreed drop-off point. Anyone present at the delivery address who accepts the order is deemed to be authorised to receive it on your behalf. Please collect the order promptly once delivered. We do not guarantee delivery times and are not responsible for tampering, theft or deterioration after delivery.
You acknowledge that each Partner Restaurant is an independent food business solely responsible for the preparation, condition and quality of food sold to you. Smart City Eats shall not be responsible or liable for any loss, damage, expense, cost or fees arising from your contractual relationship with the Partner Restaurant, including any food safety, hygiene, allergen or labelling issue attributable to the Partner Restaurant. We are not the Partner Restaurant or courier and are not responsible for their acts or omissions, except as expressly set out in these Terms.
Smart City Eats and its licensors retain all right, title and interest, including all intellectual property rights, in and to the Technology and any improvements or modifications. You receive no ownership interest in the Technology and are granted no licence other than the limited right to access and use the Platform under these Terms. The Smart City Eats name, logo and other product or service names associated with the Platform are trade marks of Smart City Eats or its licensors. You may not use them without our prior written consent. Partner Restaurant names, logos and menu content remain the property of the respective Partner Restaurants.
Each party represents and warrants to the other that: (a) it has the legal capacity and authority to enter into these Terms; (b) these Terms create binding obligations on it; and (c) it has the legal right to perform its obligations and to grant the rights described in these Terms.
You confirm that your access to and use of the Platform will comply with all applicable laws, rules and regulations of Singapore and any other jurisdiction relevant to your use of the Platform, and will not cause Smart City Eats or any third party to be in breach of those laws. You will not use the Platform to transmit false or misleading information, upload malicious code, harass or threaten anyone, or attempt to gain unauthorised access to data belonging to anyone else.
To the maximum extent permitted by law, the Platform and Content are provided "as is" and "as available". We do not warrant or guarantee the accuracy, completeness, reliability or currency of the Platform or Content (including menus, prices, photographs, ingredient and allergen information, hours of operation or reviews) and we do not endorse any view expressed in Content provided by Partner Restaurants or third parties. We make no warranty that the Platform will meet your requirements, be uninterrupted or error-free, or that any results obtained through the Platform will be accurate or reliable. To the extent any non-excludable warranty applies under Singapore law (including the Consumer Protection (Fair Trading) Act 2003 or implied terms under the Sale of Goods Act 1979), our liability for breach of that warranty is limited, where allowed, to re-supplying the affected service or refunding amounts paid for it, at our option.
We rely on Partner Restaurants to provide accurate allergen, dietary and product safety information. You access and rely on that information at your own risk.
To the fullest extent permitted by law, you agree to indemnify, defend and hold harmless Smart City Eats, its affiliates, officers, directors, employees, agents, contractors, Partner Restaurants and other authorised representatives (the "Indemnified Parties") from any claim, loss, liability, damage, cost or expense (including reasonable legal fees) arising from or in connection with: (a) your access to or use of the Platform or any Content; (b) any content or information you submit through the Platform; (c) your breach of any applicable law; or (d) your breach of any representation, warranty or other obligation in these Terms. We will use reasonable efforts to give you notice of any claim to which this indemnity applies and may, at our cost, participate in the defence of that claim.
To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, exemplary or consequential loss — including loss of profit, revenue, business opportunity, goodwill, reputation or data, business interruption, or the cost of substitute goods or services — arising out of or in connection with these Terms or your use of the Platform, even if the party has been told that such loss may occur.
Our total aggregate liability to you in connection with these Terms and your use of the Platform, whether in contract, tort (including negligence) or otherwise, will not exceed the total amount paid by you to Smart City Eats in the 3 months preceding the event giving rise to the claim. You acknowledge that we would not enter into these Terms without these limitations on our liability. Where Singapore law does not allow exclusion or limitation of certain liabilities, our liability is limited to the maximum extent permitted.
You consent to our collection, use and disclosure of personal data in accordance with our Privacy Notice, which is part of these Terms and is written to comply with the Singapore Personal Data Protection Act 2012. We may also collect, compile and analyse aggregated, de-identified or anonymous information generated from your use of the Platform. That information does not identify you and may be used by us for any lawful purpose.
If you give us feedback or suggestions about the Platform, you assign to us all rights in that feedback. We may use it for any purpose without owing you anything and we are not obliged to keep it confidential. Please do not send us anything you regard as confidential or proprietary.
If a dispute arises out of or in connection with these Terms — including any question about its existence, validity, interpretation, performance or termination — the parties will first try to resolve it through good-faith discussion. If the dispute cannot be resolved within 30 days of one party giving written notice to the other, either party may refer the dispute to mediation administered by the Singapore Mediation Centre under its Mediation Procedure.
If mediation does not resolve the dispute within a further 30 days, the dispute will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules in force at the time. The seat of arbitration is Singapore, the tribunal will consist of one arbitrator and the language of the arbitration is English. Each party brings claims only in its individual capacity and not as part of any class or representative action.
Nothing in this section prevents either party from seeking urgent injunctive or equitable relief from any court of competent jurisdiction.
These Terms are governed by, and construed in accordance with, the laws of the Republic of Singapore, without regard to its conflict-of-laws principles. Subject to section 16 (Disputes), the parties submit to the exclusive jurisdiction of the courts of Singapore.
Unless these Terms say otherwise, any notice you give us must be sent by email to the contact address listed at the end of this page. We may give notice to you by email to any address you provide to us through the Platform, or, where the notice applies to all or many users, by posting it on the Platform. Notices to us are deemed received when actually received. Notices to you are deemed received 24 hours after the email is sent or the notice is posted, unless we are notified that the email address is not valid.
The Platform may contain links to third-party websites or content that are not under our control. We are not responsible for the content of any linked site, and accessing any third-party site is at your own risk. You may link to the Platform provided that the link does not imply any sponsorship, endorsement or affiliation by us, and provided that you do not frame or otherwise incorporate the Platform into another site without our prior written consent. You may not use any of our marks or Content to establish such a link.
If you believe that any Content on the Platform infringes your copyright or other intellectual property rights, please write to us at the contact address below and provide: (a) a description of the work you say has been infringed; (b) the location of the allegedly infringing material on the Platform; (c) your name, address, telephone number and email; (d) a statement that you have a good-faith belief that the use is not authorised by the rights owner, its agent or the law; and (e) a statement that the information you have provided is accurate and that you are the rights owner or are authorised to act on the rights owner's behalf.
These Terms (together with the Privacy Notice and any other written agreement we have with you) form the entire agreement between you and Smart City Eats relating to the Platform and supersede any prior oral or written communication on the same subject. A waiver of any right under these Terms must be in writing from us; a single waiver does not waive any other right or any future breach. If any provision is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force. The prevailing party in any proceeding arising out of these Terms is entitled to recover reasonable costs and legal fees. Each Smart City Eats service provider is a third-party beneficiary of the protections given to us under these Terms. You may not assign or transfer your rights under these Terms without our prior written consent; we may assign these Terms in connection with a corporate restructuring or sale of business. Nothing in these Terms creates a partnership, joint venture or employment relationship between you and Smart City Eats. For the avoidance of doubt, Smart City Eats acts as commercial agent of the Partner Restaurants as described in section 09; the relationship between you and Smart City Eats (as Platform user and Platform operator) is not one of agency.
Operating as Smart City Eats